Bausch + Lomb Increases Productivity and Improves Customer Service With e2open Global Parcel

Carrier integration for parcel shipping is a complex task requiring IT and business resources to complete. Bausch + Lomb had been managing carrier integrations for label compliance, manifesting, and acquiring tracking data for parcel packages with a complex in-house system that was unable to facilitate smooth, seamless product distribution. By implementing the e2open Global Parcel multi-carrier shipping system, Bausch + Lomb gained full visibility from order to delivery on a single platform. The results included standardized distribution, improved customer satisfaction, and productivity increases amounting to at least a half day in labor costs saved each week.